Rides and Tales

Observations From Behind Bars

Bike Bandit customer service

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The regulator/rectifier from Bike Bandit, that was delivered and installed moments before leaving on a ride, cratered 200 miles away from home (on Sunday, of course) and boiled two batteries before we could get back.

Leaving the unit installed, I exchanged a few emails with Bike Bandit and they authorized a return, shipping included.

Afterwards, we discovered that the leads from the alternator were too long and had laid on the rear tire. I contacted Bike Bandit, again, and told them that the alternator may not have been faulty except for the leads and connectors.

Bottom line is: Bike Bandit had a replacement regulator in the wind just about the same time I shipped the return. Their email read:
Here at Bike Bandit.com, we strive to provide the best customer support possible.

I believe them and would trade with them again.


Written by fiddle mike

April 22, 2008 at 2:10 pm

Posted in motorcycle

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